At Aura Creamery, we strive to ensure every order is delivered fresh, on time, and in perfect condition. This Cancellation & Refunds Policy explains how we handle order cancellations, changes, and refund requests.

1. Order Cancellations –
Before Dispatch: You may cancel your order within 15 minutes of placing it, provided it has not been prepared or dispatched. Contact our customer support immediately at  +91-7995391097 with your order details.
After Dispatch: Once an order has been dispatched or is out for delivery, it cannot be cancelled as our products are perishable and prepared fresh.

2. Refund Eligibility :
Refunds are issued only in the following cases: – You received the wrong product or flavour. – The product was damaged or melted during delivery. – Your order was not delivered within the promised delivery time (excluding delays due to uncontrollable factors like extreme weather, traffic restrictions, or strikes).
Non-Refundable Cases: – Change of mind after dispatch. – Incorrect delivery address provided by the customer. – Unavailability to receive the delivery.

3. Refund Process – To request a refund, contact us at info@auracreamery.com or call [Your Phone Number] within 24 hours of receiving your order. – Provide your order number, a brief explanation, and photo/video evidence (if applicable). – Approved refunds will be processed within 7–10 business days to your original payment method.

4. Replacement Policy In eligible cases, we may offer a free replacement instead of a refund, based on product availability.

5. Changes to This Policy We may update this Cancellation & Refunds Policy from time to time. Any changes will be posted on this page with the updated date.

6. Contact Us For questions about cancellations or refunds, reach us at:
■ Mail : info@auracreamery.com
■ Phone : +91-7995391097